Escalation Queue
Supervisor view · acknowledge · take · resolve. Senior identity is shown by ID only.
Confirmed = the alert was delivered and acknowledged by a recipient — not that a human caretaker has acted. Counts are derived from the current open queue.
SeniorTotalCriticalFailedSMSConfirmed
SeveritySenior · CategorySummaryDelivery
OutcomeSenior · CategoryClosing noteClosed by · when