/* AskSathi — Supervisor Portal · design tokens + semantic classes
   Re-skin the whole portal by editing ONLY the token block below.
   Every rule references a token — no raw values in the markup. */

.sup{
  /* ---- palette ---- */
  --paper:#FAF8F4; --surface:#FFFFFF; --surface-inset:#FAF8F4;
  --ink:#23221F; --ink-soft:#3F4A40; --ink-2:#6B6657; --muted:#8A857C; --faint:#A99F8E;
  --sage:#5E7C6B; --sage-deep:#46604F; --sage-deepest:#3F5648;
  --sage-tint:#E9F0EB; --sage-border:#C7D6CB; --sage-chip-border:#D9E3DC;
  --clay:#B5654D; --clay-text:#8A5A47; --clay-bg:#F6E5DF;
  --clay-banner-bg:#F6ECE8; --clay-banner-border:#ECD7CE;
  --amber-text:#9A7B33; --amber-bg:#F6EFD9;
  --slate:#456070; --slate-alt:#5C6B86; --slate-bg:#E7ECF4; --slate-border:#D4DEEA;
  --neutral-text:#8A857C; --neutral-bg:#F3EFE6;
  --line:#ECE7DD; --hair:#F3EFE6; --line-soft:#EFEADF; --line-row:#F6F2EA;
  --border-input:#DDD6C9;
  /* ---- type ---- */
  --serif:"Newsreader",Georgia,serif; --ui:"Hanken Grotesk",system-ui,sans-serif; --mono:"JetBrains Mono",ui-monospace,monospace;
  /* ---- radius / spacing / elevation ---- */
  --sev-r:6px; --r:9px; --r-md:12px; --r-lg:14px; --r-xl:16px; --r-panel:18px; --r-pill:100px;
  --tap:44px; --tap-sm:40px;
  --shadow-modal:0 30px 70px -20px rgba(35,34,31,.5);
  --focus:0 0 0 3px rgba(94,124,107,.45);

  background:var(--paper); color:var(--ink);
  font-family:var(--ui); font-size:15px; line-height:1.55; -webkit-font-smoothing:antialiased;
  min-height:100vh;
}
.sup *{box-sizing:border-box}
.sup :focus-visible{outline:none; box-shadow:var(--focus)}
.sup .mono{font-family:var(--mono)}

/* fail-closed: portal hidden until whoami confirms a session */
.sup .portal{display:none}
.sup.is-authed .portal{display:block}
.sup.is-authed .sign-in{display:none}

/* ---- sign-in gate ---- */
.sign-in{max-width:420px;margin:0 auto;padding:96px 24px}
.sign-in .card{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-xl);padding:34px 32px;box-shadow:0 24px 60px -24px rgba(63,86,72,.35)}
.sign-in .logo{height:34px;width:auto;display:block;margin-bottom:20px}
.sign-in h1{font-family:var(--serif);font-weight:600;font-size:22px;letter-spacing:-.01em;margin:0 0 6px}
.sign-in p{font-size:14px;color:var(--ink-2);margin:0 0 20px}
.sign-in label{display:block;font-size:12.5px;color:var(--muted);margin-bottom:5px}
.sign-in input{font-family:var(--ui);font-size:14px;width:100%;padding:11px 13px;border:1px solid var(--border-input);border-radius:var(--r);margin-bottom:14px;min-height:var(--tap)}

/* ---- header ---- */
.nav{border-bottom:1px solid var(--line);background:var(--surface);position:sticky;top:0;z-index:10}
.nav .row{max-width:1120px;margin:0 auto;padding:0 28px;display:flex;align-items:center;justify-content:space-between;height:60px;gap:20px}
.nav .brand{display:flex;align-items:center;gap:12px}
.nav .brand img{height:34px;width:auto;display:block}
.nav .brand .tag{font-size:13.5px;color:var(--faint);font-weight:500}
.nav .who{font-size:13px;color:var(--muted)}
.main{max-width:1120px;margin:0 auto;padding:30px 28px 64px}

/* ---- buttons ---- */
.btn{font-family:var(--ui);font-weight:600;border-radius:var(--r);cursor:pointer;min-height:var(--tap-sm);padding:9px 15px;font-size:13.5px;border:1px solid var(--border-input);background:var(--surface);color:var(--ink-2)}
.btn:hover{border-color:var(--sage-border)}
.btn-primary{background:var(--sage);color:var(--paper);border:none}
.btn-ghost{background:transparent}
.btn-ack{background:var(--sage-tint);color:var(--sage-deepest);border:1px solid var(--sage-chip-border)}
.btn-danger{background:var(--clay-banner-bg);color:var(--clay-text);border:1px solid var(--clay-banner-border)}
.btn[disabled]{color:var(--faint);cursor:not-allowed;opacity:.7}
.btn-lg{min-height:var(--tap);padding:12px 20px;font-size:14px}

/* ---- page head ---- */
.page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;flex-wrap:wrap;margin-bottom:20px}
.page-head h1{font-size:25px;font-weight:700;letter-spacing:-.02em;margin:0 0 4px}
.page-head p{font-size:14.5px;color:var(--muted);margin:0}
.live-pill{display:inline-flex;align-items:center;gap:7px;font-size:12.5px;font-weight:600;color:var(--sage-deepest);background:var(--sage-tint);border:1px solid var(--sage-chip-border);padding:6px 13px;border-radius:var(--r-pill)}
.live-pill .dot{width:8px;height:8px;border-radius:50%;background:var(--sage);animation:sup-pulse 2.4s ease-in-out infinite}
@keyframes sup-pulse{0%,100%{opacity:1;transform:scale(1)}50%{opacity:.45;transform:scale(.82)}}

/* ---- KPI board ---- */
.kpi-board{display:grid;grid-template-columns:repeat(5,1fr);gap:12px;margin-bottom:14px}
.kpi{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);padding:16px}
.kpi .num{font-family:var(--serif);font-size:30px;line-height:1;margin-bottom:6px;color:var(--ink)}
.kpi .num.is-warn{color:var(--amber-text)} .kpi .num.is-crit{color:var(--clay)}
.kpi .lbl{font-size:12.5px;color:var(--muted)}
.note-line{font-size:12.5px;color:var(--faint);font-style:italic;margin:0 0 24px}

/* ---- collapsible panel (breakdown, closed cases) ---- */
.panel{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);overflow:hidden}
.panel>.head{display:flex;width:100%;align-items:center;justify-content:space-between;padding:15px 20px;cursor:pointer;background:transparent;border:none;font-family:var(--ui);text-align:left;min-height:var(--tap)}
.panel>.head .t{font-size:15px;font-weight:600;color:var(--ink)}
.panel>.head .meta{font-size:12.5px;color:var(--faint)}
.panel .body{border-top:1px solid var(--hair)}
.grid-head{display:grid;gap:10px;font-size:11px;color:var(--faint);text-transform:uppercase;letter-spacing:.03em;font-weight:600}
.brk-row{display:grid;gap:10px;align-items:center;padding:11px 0;border-top:1px solid var(--hair);font-size:13.5px}
.brk-grid{grid-template-columns:1.6fr .7fr .9fr .8fr .9fr 1fr}
.count-pill{font-size:11.5px;font-weight:600;padding:2px 8px;border-radius:var(--sev-r)}
.count-pill.is-warn{color:var(--amber-text);background:var(--amber-bg)}
.count-pill.is-crit{color:var(--clay);background:var(--clay-bg)}
.count-zero{color:var(--faint)}

/* ---- filter bar ---- */
.filter-bar{display:flex;align-items:center;justify-content:space-between;gap:14px;margin:24px 0 14px;flex-wrap:wrap}
.filter-bar .group{display:flex;align-items:center;gap:14px;flex-wrap:wrap}
.seg{display:flex;align-items:center;gap:8px}
.seg .btn.is-on{background:var(--sage);color:var(--paper);border-color:var(--sage)}
.select-wrap{position:relative;display:inline-flex;align-items:center}
.select-wrap select{font-family:var(--ui);font-size:13.5px;font-weight:500;padding:9px 32px 9px 12px;border:1px solid var(--border-input);border-radius:var(--r);background:var(--surface);cursor:pointer;min-height:var(--tap-sm);appearance:none;-webkit-appearance:none}
.select-wrap .chev{position:absolute;right:12px;pointer-events:none;color:var(--muted);font-size:10px}
.filter-bar .count{font-size:13px;color:var(--faint)}

/* ---- queue ---- */
.queue{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-xl);overflow:hidden}
.q-cols{grid-template-columns:96px 1fr 1.3fr 1fr 36px}
.q-head{display:grid;gap:12px;padding:16px 22px 12px;font-size:11.5px;color:var(--faint);text-transform:uppercase;letter-spacing:.04em;font-weight:600}
.q-scroll{max-height:420px;overflow-y:auto}
.q-scroll .pad{padding:0 22px}
.q-row-wrap{border-top:1px solid var(--hair)}
.q-row{display:grid;gap:12px;align-items:center;padding:14px 0;cursor:pointer}
.q-row .who{min-width:0}
.q-row .senior{font-family:var(--mono);font-size:12.5px;font-weight:600}
.q-row .cat{font-size:12.5px;color:var(--faint)}
.q-row .summary{font-size:13.5px;color:var(--ink-2);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.q-row .chev{color:var(--faint);text-align:center;transition:transform .2s}
.q-row.is-open .chev{transform:rotate(180deg)}
.delivery{display:flex;align-items:center;gap:5px;flex-wrap:wrap}

/* severity tag — colour ALWAYS paired with the text label */
.sev{font-size:11px;font-weight:700;padding:3px 9px;border-radius:var(--sev-r);justify-self:start;text-transform:uppercase;letter-spacing:.03em}
.sev-critical{color:var(--clay);background:var(--clay-bg)}
.sev-high{color:var(--amber-text);background:var(--amber-bg)}
.sev-medium{color:var(--slate-alt);background:var(--slate-bg)}
.sev-low{color:var(--sage);background:var(--sage-tint)}

/* delivery chip — 3 truth states + queued default, each with an icon+label */
.delivery-chip{display:inline-flex;align-items:center;gap:4px;font-size:10px;font-weight:700;padding:2px 8px;border-radius:var(--r-pill);border:1px solid}
.delivery-chip.is-sent{color:var(--slate-alt);background:var(--slate-bg);border-color:var(--slate-border)}
.delivery-chip.is-confirmed{color:var(--sage-deepest);background:var(--sage-tint);border-color:var(--sage-border)}
.delivery-chip.is-failed{color:var(--clay);background:var(--clay-bg);border-color:var(--clay-banner-border)}
.delivery-chip.is-queued{color:var(--neutral-text);background:var(--neutral-bg);border-color:var(--line-soft)}
.sms-flag{font-size:10px;font-weight:700;color:var(--amber-text);background:var(--amber-bg);padding:2px 8px;border-radius:var(--r-pill)}

/* ---- expanded detail ---- */
.detail{background:var(--surface-inset);border:1px solid var(--line-soft);border-radius:var(--r-md);padding:18px;margin:0 0 16px}
.detail .label{font-size:12px;font-weight:600;color:var(--faint);text-transform:uppercase;letter-spacing:.04em;margin-bottom:6px}
.detail .label .sub{font-weight:500;text-transform:none;letter-spacing:0}
.detail .safe-summary{font-size:14px;color:var(--ink-soft);margin:0 0 16px}
.recipients{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:16px}
.recipient{display:flex;align-items:center;gap:9px;background:var(--surface);border:1px solid;border-radius:var(--r-md);padding:9px 13px}
.recipient.is-sent{border-color:var(--slate-border)} .recipient.is-confirmed{border-color:var(--sage-border)}
.recipient.is-failed{border-color:var(--clay-banner-border)} .recipient.is-queued{border-color:var(--line-soft)}
.recipient .kind{font-size:12.5px;font-weight:600;text-transform:capitalize}
.recipient .state{font-size:11.5px;font-weight:600}
.recipient.is-sent .state{color:var(--slate-alt)} .recipient.is-confirmed .state{color:var(--sage-deepest)}
.recipient.is-failed .state{color:var(--clay)} .recipient.is-queued .state{color:var(--neutral-text)}
.action-bar{display:flex;gap:8px;flex-wrap:wrap;padding-top:14px;border-top:1px solid var(--line-soft);margin-bottom:14px}
.timeline{background:var(--surface);border:1px solid var(--line-soft);border-radius:var(--r-md);padding:14px 16px;margin-bottom:14px}
.timeline .ev{display:flex;gap:11px}
.timeline .ev+.ev{margin-top:10px}
.timeline .ev .dot{flex:none;width:8px;height:8px;border-radius:50%;margin-top:6px;background:var(--neutral-text)}
.timeline .ev .dot.is-sage{background:var(--sage-deepest)} .timeline .ev .dot.is-slate{background:var(--slate-alt)} .timeline .ev .dot.is-amber{background:var(--amber-text)}
.timeline .ev .t{font-size:13px;font-weight:600;color:var(--ink-soft)}
.timeline .ev .m{font-size:11.5px;font-weight:500;color:var(--faint)}
.timeline .ev .n{font-size:12.5px;color:var(--ink-2)}
.note-row{display:flex;gap:10px;align-items:flex-end;flex-wrap:wrap}
.note-row .field{flex:1;min-width:200px}
.note-row label{font-size:12px;color:var(--muted);display:block;margin-bottom:5px}
.note-row input{font-family:var(--ui);font-size:13.5px;width:100%;padding:10px 12px;border:1px solid var(--border-input);border-radius:var(--r);min-height:var(--tap-sm)}
.row-msg{font-size:12.5px;color:var(--sage-deepest);margin-top:12px}

/* ---- empty (good) state ---- */
.empty{padding:48px 22px;text-align:center;border-top:1px solid var(--hair)}
.empty .t{font-family:var(--serif);font-size:22px;color:var(--sage-deepest);margin-bottom:6px}
.empty p{font-size:13.5px;color:var(--muted);margin:0}

/* ---- closed cases ---- */
.closed-grid{grid-template-columns:96px 1fr 1.5fr 1fr}
.out{font-size:11px;font-weight:700;padding:3px 9px;border-radius:var(--sev-r);justify-self:start}
.out-resolved{color:var(--sage-deepest);background:var(--sage-tint)}
.out-false{color:var(--neutral-text);background:var(--neutral-bg)}

/* ---- open-content interstitial (recorded) ---- */
.modal-scrim{position:fixed;inset:0;z-index:60;background:rgba(35,34,31,.45);backdrop-filter:blur(3px);display:flex;align-items:flex-start;justify-content:center;padding:70px 20px;overflow-y:auto}
.modal-scrim[hidden]{display:none}
.modal{width:100%;max-width:520px;background:var(--surface);border:1px solid var(--line);border-radius:var(--r-panel);box-shadow:var(--shadow-modal);padding:26px 28px}
.modal .head{display:flex;align-items:center;gap:11px;margin-bottom:12px}
.modal .head .icon{width:34px;height:34px;border-radius:var(--r);background:var(--clay-banner-bg);border:1px solid var(--clay-banner-border);display:flex;align-items:center;justify-content:center;font-size:17px}
.modal h2{font-family:var(--serif);font-weight:600;font-size:20px;letter-spacing:-.01em;margin:0}
.recorded-warn{background:var(--clay-banner-bg);border:1px solid var(--clay-banner-border);border-radius:var(--r-md);padding:13px 15px;margin-bottom:16px;display:flex;gap:9px}
.recorded-warn .dot{width:7px;height:7px;border-radius:50%;background:var(--clay);margin-top:6px;flex:none}
.recorded-warn p{font-size:13.5px;color:var(--clay-text);margin:0;line-height:1.5}
.modal .actions{display:flex;gap:10px;justify-content:flex-end}
.logged-line{font-family:var(--mono);font-size:10.5px;color:var(--clay);text-transform:uppercase;letter-spacing:.05em;margin-bottom:14px}
.turns{display:flex;flex-direction:column;gap:10px;max-height:340px;overflow-y:auto;padding-right:4px}
.turn{max-width:82%;border:1px solid;border-radius:var(--r-md);padding:10px 13px}
.turn.is-senior{align-self:flex-start;background:var(--surface);border-color:var(--line-soft)}
.turn.is-sathi{align-self:flex-end;background:var(--sage-tint);border-color:var(--sage-border)}
.turn .spk{font-family:var(--mono);font-size:9.5px;color:var(--faint);text-transform:uppercase;letter-spacing:.04em;margin-bottom:3px}
.turn .txt{font-size:13.5px;color:var(--ink-soft);line-height:1.45}
.modal .close-x{font-family:var(--ui);font-size:18px;color:var(--muted);background:transparent;border:1px solid var(--border-input);border-radius:var(--r-pill);width:34px;height:34px;cursor:pointer;line-height:1}

/* ---- scrollbar (matches the family) ---- */
.opscroll::-webkit-scrollbar{width:9px}
.opscroll::-webkit-scrollbar-thumb{background:#E0D9CC;border-radius:5px;border:2px solid var(--surface)}

/* ---- phone-first: stack the grids one-handed, no sideways scroll ---- */
@media (max-width:720px){
  .kpi-board{grid-template-columns:repeat(2,1fr)}
  .q-head{display:none}
  .q-row{grid-template-columns:1fr;gap:8px}
  .q-row .chev{justify-self:start}
  .brk-grid,.closed-grid{grid-template-columns:1fr 1fr;font-size:12.5px}
  .grid-head{display:none}
  .main{padding:22px 16px 56px}
}